Hospital Management Outsourcing
Nayesha Healthcare is an exclusively healthcare-based organization that provides total management solutions combined with execution excellence and proven best practices, which allow doctors to optimise their operations today while building for tomorrow.
Our team integrates their expertise in strategic, branding, financial, HR and operational planning inorder to arrive at recommendations that are market-driven, financially sound, and implementable. We add value to your endeavours through our critical thinking, creativity, and pragmatism.
Our expert team works closely with you to develop a long-term vision, the strategies required to successfully achieve that vision, and the financial and action plans needed for effective execution.
Managing a hospital is quite different from running a factory or doing any other business. Outsourcing of entire hospital management to professionals like Nayesha is the best solution to take your hospital to the next level with high quality healthcare, increase efficiency, controlling finances and staff management.
The Doctor, being a noble professional, is focused on diagnosing and treating patient’s ailments. However, our focus leads to delivering quality patient care experience, developing a brand, maximization of staff efficiency and financial management.
Outsourcing of entire non- medical operations of Hospital :Nayesha Healthcare Pvt. Ltd. would handle the following functions:
1. Management advisory services: There are two distinct parts in the service offerings by NHPL. The first is the implementation and the second- operation part. The scope for the two part is as below:
a. Implementation : Typically, the implementation , which concludes with the accreditation- entry level, would last for one year from the commencement of this engagement. However, operation would commence even while the implementation is ongoing. Meaning whereby, that the parts are not so much time bound as they are function bound. The implementation part would cover the following
i) Rationalization of staff
ii)Setting up revamped operational processes
iii)Inventory management’ including vendor selection process, negotiating for annual price list with vendors
iv)Policies for facility and equipment maintenance and replacement
v)Hospital infection control protocol
vi)Setting up robust Management Information System and developing dash board with key parameters
vii)Selection and implementation of suitable software.
b. Operation Part: NHPL shall appoint key personnel, i.e., COO / Hospital Administrator. This personnel shall be on the payrolls of NHPL and shall have dual reporting. CLIENT shall designate a person from their end, to whom the said personnel shall report.
OUR SERVICES ALSO ENCOMPASS THE FOLLOWING:
1. Staffing (including nursing staff): NHPL shall be responsible for defining KRA, determining staff compensation, interviewing, selecting , training, establishing duty roster, appraisal and firing of staff. (Staff Recruitment charges are not included in this MOU). It also offers its services for the purpose of maintaining staff records, and statutory compliances. It is pertinent to note that, NHPL follows the policy of zero tolerance to non- compliance, the belief being that the cost of compliance far exceeds the cost of non- compliance. This would also be necessary for establishing credentials with respect to the patient to nurse ratio with NABH.
2. Licensing and documentation: NHPL shall begin its engagement with the process of updating all licenses and shall maintain documents in a state of readiness, such that it stands up to the strictest of scrutiny.
3. Finance: Finance encompassing the function of billing, procurement, inventory management, vendor management and payment.
4. MIS: For the purpose of performance review, we shall devise a dash board consisting of key parameters such as Daily admissions, OPD, Daily Operations, Diagnostics etc . Further, we envisage the conduct of quarterly Board meetings for the business review and setting up of business plan for the succeeding quarter. For better control, we recommend audit of quarterly financial results.
5. Networking and Software: Keeping in view the specific requirement of going paperless, NHPL shall suggest a suitable software and ensure the implementation and training of staff on the same. The software suggested shall be cloud based so as to ensure remote access to data at all times.
6. Branding and Marketing : NHPL guide the Hospital for developing strategies for branding and marketing of the hospital. expansion of new departments and addition of new professionals & services. NHPL we also use our expertise in developing strategic plans for expansion of the hospital at all levels.
7. MRD Department: In light of the incidence of medico legal cases having shot up drastically in the recent years, the first and foremost defence is a robust Medical Record Department. NHPL shall design and execute the MRD process, whereby access and retrieval of records is facilitated,