Hospital Management Outsourcing
A young boy once visits a hospital, where Jane, the head of human resources, asks them if they know what the most important work done in a hospital is.
“Healing sick people?” he asks innocently.
“You’re wrong,” Jane snarls, silencing him. “The most important thing we do at the hospital,” she continues without flinching, “is paperwork.”
Well, it’s a satirical stab that comes uncomfortably close to the truth.
If you feel like you’re constantly glued to your computer for much of the day, you are not alone. Initially, all of the doctors embarked on a career in medicine to help patients. But today, many are finding their days consumed with the administrative burdens required to comply with the massive changes and new government policies like NABH, NABL AND JCI. These norms keep doctors away from truly enjoy spending time with patients and also adds another layer of bureaucracy. Obviously, if you’re in front of a computer and have all these different mandates of quality, you’re going to see fewer patients and have less financial return.
The simplistic explanation is that the healthcare industry is changing more rapidly than anyone is able to keep up with. So in order to preserve what is really important, we at Nayesha Healthcare assist and support hospitals to contribute meaningfully to both the micro and macro design elements of healthcare.
At Nayesha Healthcare, we believe that there is an undeniable element of customer service in patient-centered care. Our primary focus is to take you beyond merely meeting expectations to exceeding them.
SCOPE OF SERVICES – ORGANISATIONAL ASSESSMENT AUDIT
- EXPLORATORY PHASE
- FINANCIAL AUDIT
1. EXPLORATORY PHASE
This includes conduction a situational analysis of hospital to study and assess the current policies, infrastructure, system, process, productivity, revenue and expenses.
Conduct interviews with heads of department, clinicians, administrative staff and senior management of the Institute to review the current productivity/infrastructure problems and to foresee the future needs to be catered for development.
Analysis of key hospital performance indicators in terms of service utilization, productivity, revenue and expenditure streams and benchmarking against industry standards.
Infrastructure assessment in terms of building & equipment on gross basis to identify areas of improvement/ upgrading them to match with the proposed facility/services addition and subsequently productivity increment; thereby aid in preparing approximate budget for future expansion.
Interactive discussions with stakeholder groups (i.e. doctors, patients, relatives & staff) to evaluate their responses on possible enhancements in the services currently provided and identify gaps in the medical market in the geographic service area.
Identification of opportunities in expanding the current service mix by reviewing option as enlisted during the organizational review.
Identification of key success factors for the future growth.
Data collection in exploratory phase will be analysed to come up with key findings and recommendations.
Benchmarking will be done with at least two similar hospitals.
Recommendations would include suggestions on:
- Manpower rationalization
- Tariff rationalization
- Improving efficiency vis a vis profitability
- Suggestions on better utilization of infrastructure and space
- Time bound implementation roadmap of the recommendations
3. FINANCIAL AUDIT
Performance assessment of the existing facilities – productivity and revenue of all key departments. The findings will be benchmarked with industry trends.
Major expenditure details of hospital as under:
- Salaries & Wages
- Doctor payouts
- General expenditure apportion (stationery, energy, food, marketing, administrative)
Benchmarking of the indicators to be done with Industry norms. Set of recommendations will be provided towards improving earnings/efficiency.
OUR SERVICES ALSO ENCOMPASS THE FOLLOWING:
NHPL would help to improve the quality of services and to curb costs and also to address the operations capabilities of quality, flexibility, delivery and cost control.
NHPL would design appropriate processes would to increase the overall efficiency of the hospital and also to serve and support the stakeholders,
OUTSOURCED VS INHOUSE
Recommendations will be provided whether certain services should be outsourced or handled by in-house staff after analysing all the aspects and needs of the hospital.
MARKETING & BRANDING
NHPL will guide the hospital to develop strategies for marketing and branding.